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Terra
Australis Safaris
Terms & Conditions
For
the 'Australia 4 Wheel Drive Rentals' ~ Terms and
Conditions
(incorporating www.australia4tours.com)
Please
click here......................................
Terra
Australis Safaris ~ Bookings - Terms &
Conditions
On
how to book any of the tours in this program please
refer to our web page- how to book. Unless additional
information and conditions are outlined by your
Travel Agent the following conditions apply and
are deemed to be accepted with the written confirmation
of your booking by TERRA AUSTRALIS SAFARIS or its
Agents.
Cancellation
of booking
If
a client for any reason cancels a tour booking,
the booking agent has to be informed immediately.
The following cancellation charges apply:
**
up to 2 months prior to tour start, 5% of total
tour price plus agents deposit,
**
2 months to 30 days prior to tour start, 30% of
total tour price plus agents deposit,
**
30 to 14 days prior to tour start, 70% of total
tour price plus agents deposit,
**
14 to 0 days prior to tour start, 100% of total
tour price including agents deposit,
Changing
a confirmed booking to another tour is regarded
as a cancellation of the initial booking. Due to
our small group sizes (4-6 Pax) these cancellation
policy has to be observed. Under certain circumstances
we allow provisional bookings (seats are held for
14 days after which booking is either confirmed
or cancelled by the client).
No
refund is paid for failing to participate on a tour,
joining a tour late or leaving a tour early. Cancellation
cost can be insured, which we strongly recommend.
For
Charter Tours the cancellation policy may be different
if this is outlined at the time of booking.
Cancellation
of Tours by the Operator
The
operators reserve the right to cancel any tour if
the required minimum number of four (4) participants
is not met or for any other reason. In case of cancellation
of a tour due to insufficient numbers, clients are
informed two months prior to departure of the tour
booked and any deposit paid is refunded in full.
Changes
to Programs and Itineraries
Our
high standard of equipment combined with our experience
will ensure you safe and enjoyable tours. However
as most tours lead into remote areas, the operators
reserve the right to change arrangements or the
itinerary due to weather or other operational conditions
(road conditions, mechanical break downs, strikes,
government regulations, illness or accidents of
clients or tour guides etc.)
Due
to the nature of our tours we cannot guarantee exact
departure and arrival times and are not to be held
responsible for failure to make connecting services.
All
personal expenses incurred by a participant resulting
from alteration or delay of any tour, whether caused
by extreme weather conditions like floods, storms,
heat etc., mechanical defects or any other cause,
are the responsibility of the participants. (adequate
Insurance is recommended - refer to Insurance below)
Complaints
& Claims
The
tour operator has to be informed of any complaint
or claims at the time of the incident. The Tour
Operator / Guide, if required issues a report and
provides the client(s) with a copy of such report.
Any complaint or claim for refund etc. must be lodged
with the booking agent within 8 weeks of the tour
end. Claims for refunds however are limited to the
total amount of the tour fare.
Insurance
Participants
are insured to the extent of the compulsory third
party insurance as regards personal injury arising
out of the tour vehicle use. Any additional insurance
is the responsibility of the participants. We strongly
recommend taking out adequate insurance cover against
cancellation charges, additional cost, accidents,
personal injury and damage or loss of luggage etc.
Liability
Except
as provided herein and contained in the provisions
of the Trade Practices Act 1974, payment of the
fare herein shall be deemed a total release to the
operator, his servants, agents or representatives
of any liability for injury, death, damage or loss
of property sustained as a result in participating
in any tour with TERRA AUSTRALIS SAFARIS, whatever
the cause may be.
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